Contact Us
Have a question, spotted something that needs fixing, or simply want to share your thoughts? We would be glad to hear from you. This page explains the easiest way to reach us and what you can expect once you have sent your message.
How to Reach Us
The quickest way to contact our team is by email. Please write to [email protected] and a member of the team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome messages on a wide range of subjects. Some of the most common reasons people get in touch include:
- Corrections: if you believe a detail on the site is out of date or inaccurate, let us know which page it appears on and what you think should change.
- Feedback: tell us what you found useful, what was unclear, or what you would like to see covered in future.
- General questions: if something on the site is confusing, ask and we will do our best to explain it in plain terms.
- Partnership or media enquiries: please include your name, organisation and a short summary of your proposal.
Helping Us Help You
To make sure we can reply as clearly as possible, it helps if your email includes:
- A short, descriptive subject line
- The web address of any page you are referring to
- As much detail as you feel comfortable sharing
Please avoid sending sensitive personal details such as bank information or passwords. We will never ask you for these by email.
When to Expect a Reply
We aim to respond to all messages within two to three working days. During busy periods or public holidays it may take a little longer, but every message is read. If your enquiry is about a correction, we will let you know once the page has been reviewed.
Your Information
Any details you share with us by email are used only to respond to your enquiry. You can read more about how we store and handle personal information in our Privacy Policy. For the rules that apply when using this website, including how our content may be shared or quoted, please see our Terms of Use.
Thank You
Every message we receive helps us keep the site accurate, clear and genuinely useful. Whether you are writing with a quick note or a detailed question, thank you for taking the time to get in touch. We look forward to hearing from you.