Question 1

Data

Accepted Answer

What Is www.realmuscle.co.uk Doing To Protect My Information? In the event of a data incident, we will do our best to prevent any data loss and theft. We cannot see any personal information, other than stated. Our website host uses several methods to protect your data: Our host is Payment Card Industry Data Security Standards (PCI DSS) compliant. This standard helps create a secure environment. Regular internal security audits are done to maintain ISO/PCI security certifications. Our signup and login services are completed through a secure server (HTTPS/SSL). Our host uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers. Our host is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce and therefore adheres to the Privacy Shield Principles. In accordance with the GDPR, site visitors have the right to access their data or to "be forgotten" (to be permanently deleted from our databases).   We Are Taking Steps To Protect Our Community, Including The Following: We are notifying www.realmuscle.co.uk users to provide information on how they can protect their data.    We advise that passwords be changed every 3-6 Months. To do this follow these steps: Click "Forgot your password?" link at the bottom of the site members login screen. An email is sent to you with a link. When clicking the link, you are directed to the site and prompted to enter a new password. We continue to monitor for suspicious activity and to coordinate with law enforcement activities.   We continue to make enhancements to our systems to detect and prevent unauthorized access to user information.   I Think I Received An Email From You. How Do I Know It Is Really From www.realmuscle.co.uk? Please note that all emails from www.realmuscle.co.uk does not ask you to pay for anything, request payment data and does not request your personal information.   Avoid clicking on links or downloading attachments from suspicious emails.   Any link included in our emails to our users will never go to any site or social media other than our official sites and social media, unless otherwise stated.   Emails from www.realmuscle.co.uk will always come from the domain "@realmuscle.co.uk".   What Should I Do To Protect My Information? We recommened you to: Change your password every 3-6 Months. Review your accounts for suspicious activity. Be cautious of any unsolicited communications that ask for your personal data or refer you to a web page asking for personal data.  Avoid clicking on links or downloading attachments from suspicious emails. Always check emails from www.realmuscle.co.uk come from the domain "@realmuscle.co.uk".   How Do I Change My Password? You can change your password via the following methods: Click "Forgot your password?" link at the bottom of the site members login screen. An email is sent to you with a link. When clicking the link, you are directed to the site and prompted to enter a new password. If you’ve forgotten or misplaced your password, please follow the same steps. These instructions can always be found on this page.   Where Can I Get More Information? We have a 24/7 Contact Us Form, visit our Contact Us page to find this, you can also direct message us on our social media accounts.   We are committed to protecting your information and maintaining your trust and confidence.

Question 2

My Orders

Accepted Answer

To View Your Orders On www.realmuscle.co.uk: Visit our website. Click the "Log In" button and log in. Click on your profile name or photo. Click the "My Orders" button. Click on your order dropdown to view details and download buttons. You will also receive an email after a purchase, containing your download link.   Delivery Timeframes: Online & Downloadable Content: Generally, your products will arrive in an instant timeframe.   How To Make An Order: To make an order, simply visit our "Shop" page. Click on a product, click on the checkout button, and follow the instructions displayed on the page.

Question 3

Returns & Refunds

Accepted Answer

Online & Downloadable Content: We strictly do not offer a return/refund service due to the nature of these products and services (unless otherwise stated) and you must agree to this policy in order to purchase a product or service.

Question 4

Payment & Checkout Issues

Accepted Answer

Credit/Debit Payment: If you've received an error during checkout using a credit card, please ensure your billing address is exactly correct. If this does not work, you may need to contact your bank to verify that the billing address that you're using matches what they have on file.   For any other errors, please contact us and we will do everything we can to ensure your order goes through, however we cannot take orders via email or any other means than is provided on this website.   PayPal Payment: To pay using your PayPal account, choose the PayPal option during checkout, and then click the ‘Proceed to PayPal' button to continue to the PayPal website, then follow the instructions and prompts.   Sometimes paying via paypal and other forms may be unavailable.

Question 5

Community & Profile

Accepted Answer

How To Sign Up & Make An Account: Click on the menu. Click "log in". Here you will have the ability to either log in or sign up. To become a member and part of the community, leave the opt-out "join the community" button ticked.   Real Muscle Free Membership: If you sign up as a free member on Real Muscle you will gain access to many exclusive features and benefits.   These features and benefits include: Ability to create and customise your profile, including your about me, profile and cover photo. Access to other account settings, options and features, such as the ability to control notifications settings, update your wallet and other account details and viewing orders, subscriptions and programs. Ability to follow and message other Real Muscle members. Ability to post, like, reply and comment in groups. Ability to post, like, reply, comment and create discussions in the forum. Ability to post photos and videos, add descriptions and tag others in your posts and like other peoples posts in the shared gallery. Ability to add products and services to your wishlist. Ability to like, comment on and follow blog posts.   Real Muscle Plus+ Membership: We also offer a Real Muscle Plus+ Membership as a way for our users to support us and gain access to exclusive content.   As a Real Muscle Plus+ Member you will gain the followoing benefits: Exclusive badges. Access to exclusive blog posts. Access to exclusive groups. Access to paid programs and certain products. Exlcusive emails.   Rewards & Badges: Real Muscle has a reward system in the form of badges/achievements. We offer badges to the following people:   Those who are active in the community will recieve a "Rising Member" badge. Those who are very active in the community for an extended period of time and already have the "Rising Member" badge will also recieve a "Top Member" badge. Those who are subscribed to our Real Muscle Plus+ Membership will recieve a "Plus+ Member" badge.   We also offer badges to those who complete our free and paid programs.   Other special badges you may see around Real Muscle include: Admin Forum Moderator Writer   These are specialised badges with specific permissions, these can be assigned by top level admins only. You can apply to become an admin, moderator or writer by contacing us.   Profile Customisation: You have a fully customisable profile, including the ability to add and change your profile photo and cover photo, as well as the ability to edit your about me section.   To add or change your profile photo: Log in to your account. Click your profile photo or dropdown button on the menu section. Click "Profile". Click "Edit Profile". From here you will have the ability to add or change your profile and cover photo.   To edit your about me section: Log in to your account. Click your profile photo or dropdown button on the menu section. Click "Profile". Click "Share something about yourself...". From here you will have the ability to edit your about me section.   How To Use Groups: Log in to your account. Click on the "Members" tab on the menu. Scroll down and click on the "See Groups" button. From here you have the ability to join groups, join the discussion, like, comment, reply and many other features.   How To Use The Forum: Log in to your account. Click on the "Members" tab on the menu. Scroll down and click on the "See Forum" button. From here you have the ability to join discussions, like, comments, reply and many other features.   How To Use The Shared Gallery: Log in to your account. Click on the "Gallery" tab on the menu. From here you have the ability to upload and post photos and videos, as well as like and view other peoples posts.   How To Message Other Members: On The Desktop Version: Click on the blue and white message icon at the bottom right of the page. Click "+ New Chat". Search for or select a member you wish to message. Once selected you can then type a message to that other member and they will recieve a notification if they have turned them on.   On The Mobile Version: Click on the chat icon at the bottom right of the black quickbar. Click "+ New Chat". Search for or select a member you wish to message. Once selected you can then type a message to that other member and they will recieve a notification if they have turned them on.   How To Create A Group Chat: On The Desktop Version: Click on the blue and white message icon at the bottom right of the page. Click "+ New Chat". Click "New Group Chat". Search for or select members you wish to add to the group chat. Once selected you can then type a message to those other members and they will recieve a notification if they have turned them on.   On The Mobile Version: Click on the chat icon at the bottom right of the black quickbar. Click "+ New Chat". Click "New Group Chat". Search for or select members you wish to add to the group chat. Once selected you can then type a message to those other members and they will recieve a notification if they have turned them on.

Question 6

Programs

Accepted Answer

At Real Muscle we offer free and paid programs (also called challenges) for you to follow along with.   How To Start A Program: Log in. Click "Shop" on the menu. Select a program. Scroll down and select a start date and select "Join". Select "Get Started". You will be taken to your program dashboard where you can complete steps.   How To Leave A Program: Log in. Click "Shop" on the menu. Select a program. You will be taken to your program dashboard. Click on the 3 dots next to the program name. Click on "Leave the Challenge".

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