Help Center
Data
What Is www.realmuscle.co.uk Doing To Protect My Information?
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Our host is Payment Card Industry Data Security Standards (PCI DSS) compliant. This standard helps create a secure environment. Regular internal security audits are done to maintain ISO/PCI security certifications.
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Our signup and login services are completed through a secure server (HTTPS/SSL).
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Our host uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers.
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Our host is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce and therefore adheres to the Privacy Shield Principles.
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In accordance with the GDPR, site visitors have the right to access their data or to "be forgotten" (to be permanently deleted from our databases).
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Click "Forgot your password?" link at the bottom of the site members login screen. -
An email is sent to you with a link. -
When clicking the link, you are directed to the site and prompted to enter a new password.
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Change your password every 3-6 Months.
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Review your accounts for suspicious activity. -
Be cautious of any unsolicited communications that ask for your personal data or refer you to a web page asking for personal data. -
Avoid clicking on links or downloading attachments from suspicious emails. -
Always check emails from www.realmuscle.co.uk come from the domain "@realmuscle.co.uk".
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Click "Forgot your password?" link at the bottom of the site members login screen. -
An email is sent to you with a link. -
When clicking the link, you are directed to the site and prompted to enter a new password.
My Orders
To View Your Orders On www.realmuscle.co.uk:
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Visit our website. -
Click the "Log In" button and log in. -
Click on your profile name or photo. -
Click the "My Orders" button. -
Click on your order dropdown to view details and download buttons.
Returns & Refunds
Payment & Checkout Issues
Community & Profile
How To Sign Up & Make An Account:
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Click on the menu. -
Click "log in". -
Here you will have the ability to either log in or sign up. -
To become a member and part of the community, leave the opt-out "join the community" button ticked.
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Ability to create and customise your profile, including your about me, profile and cover photo. -
Access to other account settings, options and features, such as the ability to control notifications settings, update your wallet and other account details and viewing orders, subscriptions and programs. -
Ability to follow and message other Real Muscle members. -
Ability to post, like, reply and comment in groups. -
Ability to post, like, reply, comment and create discussions in the forum. -
Ability to post photos and videos, add descriptions and tag others in your posts and like other peoples posts in the shared gallery. -
Ability to add products and services to your wishlist. -
Ability to like, comment on and follow blog posts.
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Exclusive badges. -
Access to exclusive blog posts. -
Access to exclusive groups. -
Access to paid programs and certain products. -
Exlcusive emails.
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Those who are active in the community will recieve a "Rising Member" badge. -
Those who are very active in the community for an extended period of time and already have the "Rising Member" badge will also recieve a "Top Member" badge. -
Those who are subscribed to our Real Muscle Plus+ Membership will recieve a "Plus+ Member" badge.
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Admin -
Forum Moderator -
Writer
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Log in to your account. -
Click your profile photo or dropdown button on the menu section. -
Click "Profile". -
Click "Edit Profile". -
From here you will have the ability to add or change your profile and cover photo.
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Log in to your account. -
Click your profile photo or dropdown button on the menu section. -
Click "Profile". -
Click "Share something about yourself...". -
From here you will have the ability to edit your about me section.
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Log in to your account. -
Click on the "Members" tab on the menu. -
Scroll down and click on the "See Groups" button. -
From here you have the ability to join groups, join the discussion, like, comment, reply and many other features.
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Log in to your account. -
Click on the "Members" tab on the menu. -
Scroll down and click on the "See Forum" button. -
From here you have the ability to join discussions, like, comments, reply and many other features.
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Log in to your account. -
Click on the "Gallery" tab on the menu. -
From here you have the ability to upload and post photos and videos, as well as like and view other peoples posts.
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Click on the blue and white message icon at the bottom right of the page. -
Click "+ New Chat". -
Search for or select a member you wish to message. -
Once selected you can then type a message to that other member and they will recieve a notification if they have turned them on.
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Click on the chat icon at the bottom right of the black quickbar. -
Click "+ New Chat". -
Search for or select a member you wish to message. -
Once selected you can then type a message to that other member and they will recieve a notification if they have turned them on.
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Click on the blue and white message icon at the bottom right of the page. -
Click "+ New Chat". -
Click "New Group Chat". -
Search for or select members you wish to add to the group chat. -
Once selected you can then type a message to those other members and they will recieve a notification if they have turned them on.
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Click on the chat icon at the bottom right of the black quickbar. -
Click "+ New Chat". -
Click "New Group Chat". -
Search for or select members you wish to add to the group chat. -
Once selected you can then type a message to those other members and they will recieve a notification if they have turned them on.
Programs
At Real Muscle we offer free and paid programs (also called challenges) for you to follow along with.
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Log in. -
Click "Shop" on the menu. -
Select a program. -
Scroll down and select a start date and select "Join". -
Select "Get Started". -
You will be taken to your program dashboard where you can complete steps.
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Log in. -
Click "Shop" on the menu. -
Select a program. -
You will be taken to your program dashboard. - Click on the 3 dots next to the program name.
- Click on "Leave the Challenge".